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Terms & Conditions

This page tells you the terms and conditions on which we supply any of the goods listed on this website (our website) to you. Please read these terms and conditions carefully before ordering any Goods from our site. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.

The Sale

1.1   These terms, the order and our price lists are the agreement between us and you for the sale of the Goods. Please ensure you have checked the order and terms are accurate before committing to the agreement. If there are any issues with the agreement please make sure you ask us to confirm in writing that the changes will take place. We only accept responsibility for statements made in writing by our employees. Please make sure you have read the Terms and Conditions as you will be bound to them once a Contract exists between us.

1.2   Any samples, artwork, advertising or descriptions we issue, and any pictures or descriptions in our catalogues or website are there solely to provide an approximate idea of the Goods they describe. They do not form any part of any contract between you and us for the sale of the Goods.

1.3   The Terms supersede any inconsistencies between the Terms and the terms of the Order.

1.4   The Order you place enters you into a binding contract with us, which we are free to accept or decline at our discretion.

1.5   These Terms are binding when we issue you with written acceptance of an Order or we deliver the Goods to you.

1.6   Any quotation made is valid for 30 calendar days from the date of issue unless we notify you in writing of its withdrawal.

1.7   We are free to update these terms without notice to you.

Our Guarantees

2.1   We guarantee that on delivery the Goods shall:

2.1.1 be of satisfactory quality

2.1.2 be free of defects in design, material and workmanship from what you have approved.

2.1.3 comply with the applicable statutory and regulatory requirements for selling the Goods in the UK.

2.2   This warranty does not cover problems arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if being used in a way not recommended.

2.3   These Terms apply for any replacement Goods we supply to you.


3.1   We aim to deliver any order within 5 working days. This is subject to raw material availability and business closures. Deliveries to the Scottish Highlands, Scottish Islands, Northern Island, Isle of Man, Isle of Wight or any of the Channel Islands may take longer. All our deliveries can be subject to extra charges that may be incurred. You will be informed of this in advance of any Order being confirmed.

3.2   If you fail to take delivery of any Order that complies with these Terms then you are required to pay any fees that come with this inconvenience including but not limited to courier return rate charges.

3.3   If upon receipt of the Goods you discover they are damaged or are not in accordance with your Order then you must notify us with 5 working days of delivery. If you do not then we are not obliged to deal with the defect.


4.1   Due to the nature of the work (i.e. bespoke printing) we are unable to accept returns of satisfactory products.

Price and Payment

5.1   The price of the Goods is set by the quotation we issue to you, if no quotation is issued or the quotation has expired, our price list is adhered at the time of the Order. Prices are liable to change at any time, but will not affect Orders that have been confirmed.

5.2   Prices exclude VAT

5.3   Prices exclude delivery which is added to the total.

5.4   In the unlikely event that the price displayed is incorrect, we reserve the right to correct this when dispatching the Goods to you.

5.5   We accept payment by Credit Card, Debit Card, Paypal or invoice. If you are eligible to choose to pay by invoice we request that you pay within 14 days of receipt of the invoice.

5.6   If you do not make a due payment by the payment due date, we may charge interest on the overdue amount at the rate specified by the Late Payment of Commercial Debts (Interest) Act 1998. This will accrue on a daily basis from the due date and is to be paid with the overdue amount.

5.7   If you do not pay on time, we may suspend your account and cancel any Orders with us from you.


6.1   All our design work must go through a proofing process in which you must sign off either in person, via telephone or by email before it can go to print. Once a design has been approved, only by management discretion can this be altered before printing. Any defects in design the customer finds following this approval process are not the responsibility of the company. If the design must be altered or the print redone due to an oversight in the approval process, this will be at the full cost to the customer.

6.2   The company reserve the right to limit the number of alterations and revisits a customer can make on the artwork. If the customer wants to ensure a certain number of revisits, this must be agreed before the job is started.


7.1   We shall only be responsible for losses which are a foreseeable consequence of our failure to comply with these Terms. We are not responsible for losses you suffer in income or revenue, business, anticipated savings, data or wasting of time.

7.2   This does not include our liability for death or personal injury resulting from our negligence.

Forces Outside our Control

8.1   We are not liable or responsible for any failure or delay to produce or deliver any of our obligations set out in the Terms that are caused by forces outside our control. These forces include but not limited to machinery breakdown, strikes, riots, invasion, fire, explosion, storm, flooding, and impossibility of the use of transport or telecommunications networks.

Data Protection

9.1   We comply with the Data Protection Act 1998. We may record calls for quality and training purposes.


10.1   We are committed to promoting the re-use or recycle of any paper, card, metal, plastic, ink or any other liquids used at our factory. We ask that you do your best to do the same with any Goods purchased from Printworthy or any other supplier you buy from.


11      Any person not aware of these Terms shall not have any rights under or in connection with them under the Contract (Right of Third Parties) Act 1999.

12      These Terms shall be governed by English law and we both agree to the jurisdiction of the English courts.

Terms & Conditions: Text
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